Lowongan Kerja PT Sinarmas Sekuritas Juli 2020

Rekrutmen.NET - PT Sinarmas Sekuritas merupaka perusahaan yang didirikan pada tahun 1988 dengan nama "PT Sinarmas Ekagraha Money Changer" yang bergerak dalam bidang perdagangan valuta asing, traveller's cheque, dan surat-surat berharga lainnya dalam valuta asing. Pada tahun 1989, nama PT Sinarmas Ekagraha Money Changer berubah menjadi "PT Sinarmas Ekagraha" dan menjadi "PT Sinarmas Sekuritas" pada tahun 1995.

Saat ini PT Sinarmas Sekuritas membuka lowongan kerja sbb:
Head of Customer Service

Responsibilities:

Employ people, processes, and technology to transform the customer service team to a highly evolved customer service center
Planning and implementing call center strategies and operations, improving systems and processes and managing staff
Provides end-to-end leadership of the Customer Service function from hiring, and improvement of key performance indicators, call center management, and post-call customer satisfaction surveys
Establish comprehensive reports to support the team in the achievement of key performance indicators

Qualifications:

Bachelor’s Degree from reputable University, majoring in Computer/Economic Studies.
Minimum 4 years of experience in strategic customer experience leadership
Fluent in English, strong communication, adaptable and detailed person
Demonstrates ability to plan and organize projects including schedules, budgets, and project deliverables
Experience in collecting and presenting statistical data and also converting into reports
Ability to prioritize competing demands
Experience providing excellent customer service and solving complaints
Placement: Jakarta

Bagi Anda yang berminat, silahkan melakukan pendaftaran ke alamat email berikut:
tony.purnomo@sinarmas-am.co.id
Rekrutmen ini tidak dikenakan biaya apapun.